Legal
Privacy Policy
Last updated: 29 July 2026
This Privacy Policy explains how Multicom Communication Solutions Limited collects, uses, shares, and protects information in the course of operating our website and delivering our consulting, software, messaging, and research services. We are committed to transparency and to aligning our practices with the Nigeria Data Protection Act (NDPA) and, where applicable, the General Data Protection Regulation (GDPR).
01Information We Collect
We collect information you provide directly (such as through our contact form, consultation bookings, or client onboarding), information collected automatically through your use of our website, and information generated through the delivery of our services.
02Personal Information
This includes your name, email address, phone number, company name, job title, and any information you choose to share in a project brief, research consultation, or support request.
03Technical Information
We automatically collect technical information including IP address, browser type, device type, operating system, and referring URLs when you visit our website.
04Cookies
We use cookies and similar technologies to operate and improve our website. Full detail is available in our dedicated Cookie Policy.
05Analytics
We may use analytics tools to understand how visitors use our website, in order to improve content, navigation, and overall user experience. Analytics data is generally aggregated and does not directly identify individual visitors.
06Log Files
Our servers automatically record log file information including access times, pages viewed, and error data, for security monitoring and troubleshooting purposes.
07Marketing Preferences
Where you have opted in to receive marketing communications (email, SMS, or RCS), you may update your preferences or withdraw consent at any time using the unsubscribe or STOP instructions provided in each communication.
08Customer Data
Data provided to us in the course of a client engagement (such as business documents, system access, or operational data shared for a software or consulting project) is used solely for the purpose of delivering the agreed service, and is handled under the confidentiality terms of the relevant service agreement.
09Research Data
For research consulting clients, any data or drafts shared with us for methodology or analysis coaching are treated as confidential and are not shared with third parties, retained only as long as necessary to deliver the coaching engagement, and deleted upon request.
10AI Processing
Where AI tools are used as part of an automation or research analytics engagement, data processed through such tools is handled in accordance with the data-processing terms of the specific AI provider used, and MultiCom does not use client data to train third-party AI models without explicit client consent.
11Uploaded Documents
Documents uploaded to us for research support, software development, or consulting purposes (such as datasets, drafts, or business records) are stored securely and accessed only by personnel directly involved in delivering your engagement.
12Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client project data is typically retained for the duration of the engagement plus a reasonable period thereafter, unless a shorter retention period is agreed.
13Third-Party Providers
We may share information with trusted third-party service providers who perform services on our behalf (such as hosting providers, email delivery services, and payment processors), under contractual obligations to protect your data.
14Data Sharing
We do not sell personal information. We may disclose information where required by law, to protect our legal rights, or in connection with a business transaction such as a merger or acquisition, subject to continued confidentiality protections.
15Security Measures
We implement industry-standard technical and organisational safeguards, including encrypted data transmission (HTTPS), access controls, and regular security reviews, to protect personal information against unauthorised access, alteration, or disclosure.
16User Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing of, or port your personal information, and to object to certain processing activities including direct marketing.
17Data Access Requests
To request a copy of the personal information we hold about you, contact info@multicomsltd.com. We will respond within a reasonable timeframe, generally within 30 days.
18Data Correction
If any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it by contacting us directly.
19Data Deletion
You may request deletion of your personal information, subject to any legal or contractual obligations that require us to retain certain records (such as invoicing or tax records).
20International Data Transfers
Where personal information is transferred outside Nigeria (for example, to cloud hosting providers), we take reasonable steps to ensure such transfers are subject to appropriate safeguards consistent with the Nigeria Data Protection Act (NDPA) and, where applicable to EU-based visitors, the General Data Protection Regulation (GDPR).
21Children's Privacy
Our website and services are directed at businesses, professionals, and postgraduate researchers. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.
22Contact Information
Questions about this Privacy Policy can be directed to info@multicomsltd.com or via our Contact page.
23Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be highlighted on this page.