Legal · Messaging
Rich Communication Services (RCS) Policy
Last updated: 29 July 2026
This Rich Communication Services (RCS) Policy explains how Multicom Communication Solutions Limited uses verified RCS business messaging to communicate with customers, and how your information is handled and protected throughout that process.
01What is RCS
Rich Communication Services (RCS) is a modern messaging protocol that enables verified businesses to send rich, interactive messages, including images, carousels, suggested replies, and action buttons, through a customer's native messaging app.
02Business Messaging
MultiCom uses RCS business messaging to deliver enhanced customer communications, including booking confirmations, service updates, and interactive support conversations, to customers whose devices and carriers support RCS.
03Verified Sender Information
Our RCS messages display a verified business profile, including our company name, logo, and verification badge, so recipients can confirm they are communicating with the genuine Multicom Communication Solutions Limited business account.
04Rich Media Content
RCS messages we send may include images, product or service cards, carousels, and branded visual elements designed to make communications clearer and more useful than plain text messages.
05Interactive Messaging
Our RCS messages may include suggested reply chips and action buttons (such as "Book Now" or "Learn More") that allow you to respond or take action directly within the conversation, without leaving your messaging app.
06Customer Consent
As with SMS, we only send RCS messages to customers who have provided consent, whether through a web opt-in form, a documented business relationship, or during client onboarding. Marketing-type RCS messages require separate, explicit opt-in.
07Data Collection
Sending RCS messages may involve limited technical data about message delivery status (such as read receipts, where supported by your device) in order to confirm successful communication.
08Analytics
We may analyse aggregated RCS engagement data (such as reply-button usage) to improve the relevance and usefulness of our messaging, without using this data to build individual profiles beyond what is necessary to deliver the service you requested.
09Message Retention
RCS message content and delivery metadata are retained only as long as necessary for customer support, record-keeping, and compliance purposes, consistent with our Privacy Policy.
10Privacy
Personal information associated with RCS messaging is handled in accordance with our Privacy Policy.
11Security
RCS messages are transmitted through carrier and platform infrastructure with encryption in transit. We do not include sensitive information such as passwords or full payment card numbers in RCS message content.
12Customer Rights
You have the right to know what information is collected through our RCS messaging, to request its correction or deletion, and to withdraw consent to receive further messages at any time.
13Opt-Out
You may opt out of RCS messages at any time by replying STOP, using the opt-out option presented within the message thread, or by contacting us directly at info@multicomsltd.com.
14Contact Information
Multicom Communication Solutions Limited · info@multicomsltd.com · +234 916 356 0344